Refund and Returns Policy

At Vastranova, we strive to provide high-quality sarees and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a simple and transparent refund and returns policy.

Return Policy

• You can initiate a return within 7 days of receiving your order.

• The item must be in its original condition, unused, unwashed, and with all tags and packaging intact.

• To initiate a return, please contact our customer support team at support@vastranova.com.

• Once your return request is approved, you will be provided with instructions on how to return the item.

• Customers are responsible for the return shipping costs unless the item received is defective or incorrect.

Refund Policy

• Refunds are processed within 15 days after we receive and inspect the returned item.

• The refund will be credited to the original payment method used during the purchase.

• Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

• If the returned item does not meet the eligibility criteria, we reserve the right to deny the refund.

Exchanges

• We do not offer direct exchanges at this time. If you wish to exchange an item, you may have to contact on support@vastranova.com.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

• We will arrange for a replacement or issue a full refund, including shipping costs.

For any further assistance, please reach out to our support team at support@vastranova.com.

Note: Vastranova reserves the right to amend this policy at any time without prior notice. Please check our website for the latest updates.